Terms & Conditions
Effective Date: February 03, 2025
Last Updated: February 03, 2025
1. Introduction
Welcome to Eyeluxx.com (Eyeluxx LTD). These Terms & Conditions ("Terms") govern your use of our website and the purchase of products through our e-commerce platform. By accessing or using eyeluxx.com (the "Website"), you agree to be bound by these Terms in their entirety.
Eyeluxx.com is operated by Eyeluxx LTD ("we," "us," or "our"). If you do not agree with any part of these Terms, please do not use our Website or services.
2. Definitions
- "Client" or "Customer" or "you" refers to any individual or entity purchasing products through the Website
- "Order" means a request to purchase products submitted through the Website
- "Products" refers to luxury goods, accessories, fragrances, and related items offered for sale
- "Pre-Order Items" means products not yet available for immediate shipment but available for advance purchase
- "Services" refers to all services provided through the Website
3. Acceptance of Terms
By placing an order, creating an account, or using any part of our Website, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, and Return & Refund Policy.
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the Website constitutes acceptance of those changes.
4. Eligibility
- Be at least 18 years of age
- Have legal capacity to enter binding contracts
- Provide accurate and complete information
- Use the Website lawfully
We reserve the right to refuse service or cancel orders at our discretion.
5. Product Information & Availability
5.1 Product Descriptions
We strive for accuracy in product descriptions and images but do not guarantee they are error-free. Colors may vary due to screen settings.
5.2 Pricing
Prices are displayed in the checkout currency and include VAT where applicable. Prices may change without notice.
5.3 Availability
Availability is not guaranteed until order confirmation. If an item becomes unavailable, we will offer a refund or alternative.
5.4 Pre-Order Items
Pre-Order items are charged at purchase and shipped when available. Estimated dates are approximate.
6. Ordering Process
6.1 Placing an Order
Orders represent an offer to purchase and are subject to acceptance by Eyeluxx LTD.
6.2 Order Confirmation
Email confirmation acknowledges receipt only. Acceptance occurs when products are dispatched.
6.3 Order Accuracy
You are responsible for accurate billing and shipping information.
7. Payment Methods & Processing
7.1 Credit & Debit Cards
We accept major credit and debit cards via secure encrypted gateways.
7.2 PayPal
Orders paid with PayPal must ship to the verified PayPal address.
7.3 Bank Wire Transfer
Available for select destinations. Proof of payment must be sent to info@eyeluxx.com within 48 hours or the order is cancelled.
7.4 Payment Authorization
Payments are charged immediately. Failed payments may result in cancellation.
8. First-Time Customer Verification
We may conduct additional verification to prevent fraud. This may delay dispatch by 1–3 business days.
9. Shipping & Delivery
We ship worldwide via trusted couriers. Full details are available in our Shipping Policy.
9.1 Perfumes & Fragrances
Fragrances are regulated goods and may require extended delivery times.
10. Returns & Refunds
Returns are accepted within 14 days subject to our Return & Refund Policy.
11. Intellectual Property
11.1 Ownership
All Website content is owned by Eyeluxx LTD and protected by intellectual property laws.
11.2 Restrictions
- No reproduction without permission
- No unauthorized trademark use
- No automated data extraction
11.3 Product Images
Images remain the property of their respective brands.
12. User Conduct
Prohibited activities include fraud, misinformation, hacking attempts, malware transmission, and unlawful conduct.
13. Privacy & Data Protection
Your data is handled in accordance with applicable privacy laws and our Privacy Policy.
14. Limitation of Liability
14.1 General Disclaimer
We are not liable for indirect or consequential damages arising from Website use.
14.2 Product Liability
We are not liable for minor variations, manufacturer defects, or return shipping damage arranged by customers.
14.3 Maximum Liability
Liability is limited to the purchase amount of the item involved.
14.4 Exceptions
Nothing excludes liability where prohibited by law.
15. Force Majeure
We are not responsible for delays caused by events beyond our control, including disasters, strikes, or government actions.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
17. Severability
If any clause is invalid, remaining clauses remain enforceable.
18. Entire Agreement
These Terms constitute the full agreement between you and Eyeluxx LTD.
19. Contact Information
Email: info@eyeluxx.com
WhatsApp: [Your country code + number]
20. Final Note
At Eyeluxx.com (Eyeluxx LTD), we aim to deliver a premium shopping experience built on trust and transparency. Thank you for choosing Eyeluxx.