Shipping Policy

Delivering Excellence Worldwide

At Eyeluxx.com (Eyeluxx LTD), we extend our commitment to quality beyond the point of purchase to every stage of delivery. We ship globally with meticulous care, ensuring your selection arrives beautifully packaged, fully insured, and handled with the attention to detail you deserve.

Processing Time

Each order is prepared with individual care before dispatch. Please allow 7–15 business days for processing. During this time, we verify authenticity, inspect quality, and prepare your items for secure transit. This ensures every product meets our standards before it begins its journey to you.

For time-sensitive occasions, please contact our customer care team and we will do everything possible to accommodate your needs.

Shipping Methods & Coverage

Worldwide Delivery

We proudly ship to destinations around the globe.

Couriers

All orders are dispatched via DHL Express, known for reliability and premium handling. In select regions, we may utilize TNT to ensure optimal service.

Full Insurance

Every shipment is fully insured from dispatch to delivery. In the rare event of loss or damage during transit, we will resolve the matter promptly.

P.O. Boxes

For security and signature confirmation purposes, we are unable to deliver to P.O. Box addresses. Please provide a physical street address where someone will be available to receive your order.

Signature Required

A signature is required upon delivery to safeguard your purchase.

Shipping Fees

Shipping costs are calculated based on destination and order weight and are displayed clearly at checkout before purchase.

If your order requires multiple shipments due to availability, we cover any additional shipping costs — you will never be charged twice.

Import Duties & Taxes

Orders shipped outside certain regions may be dispatched on a Delivered Duties Unpaid (DDU) basis.

  • Import duties and taxes may apply depending on local regulations
  • Fees are determined by your country’s customs authority
  • Charges are the responsibility of the recipient

We recommend contacting your local customs office for details. Duties and taxes are non-refundable and cannot be reimbursed by Eyeluxx.com (Eyeluxx LTD).

Packaging

Eco-Conscious Presentation

We believe quality and environmental responsibility go hand in hand. Orders are presented in eco-conscious packaging designed to protect your items and reduce waste.

Premium Packaging

Your order arrives carefully wrapped and protected to ensure safe transit.

Perfumes & Restricted Items

Fragrances and perfumes may be classified as restricted goods for air transport due to flammable content and are subject to international shipping regulations.

  • Extended processing and delivery times may apply
  • Shipments must comply with international safety guidelines
  • Some destinations may restrict fragrance shipments

If you have questions about perfume shipping, please contact us before placing your order.

Order Tracking

Once dispatched, you will receive an email with:

  • Your tracking number
  • A real-time tracking link
  • Estimated delivery timeframe

Delivery Time Variations

Transit times may vary based on:

  • Destination country and region
  • Customs clearance procedures
  • Courier schedules
  • Weather or public holidays

Standard delivery typically ranges from 3–7 business days after dispatch for most destinations. Delays caused by customs or courier disruptions are outside our control, but we will assist whenever possible.

Customer Support

If you have questions about your shipment or require assistance:

Email: info@eyeluxx.com
WhatsApp: [Your country code + number]

A Final Note

At Eyeluxx.com (Eyeluxx LTD), shipping is an extension of our commitment to excellence. Every order is handled with care and precision to ensure a seamless experience from checkout to delivery. Thank you for trusting us.