Privacy Policy

Effective Date: February 03, 2025
Last Updated: February 03, 2025

1. Introduction

At Eyeluxx.com (Eyeluxx LTD), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our Website or make a purchase.

Who We Are:
Eyeluxx.com is operated by Eyeluxx LTD.

Scope of This Policy:
This Privacy Policy applies to personal information collected through eyeluxx.com when you browse, place orders, subscribe to communications, or contact customer support.

By using our Website, you consent to the practices described in this Privacy Policy.

2. Personal Data We Collect

2.1 Device Information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Browsing behavior and referring websites
  • Date and time of access

Technologies Used:

  • Cookies
  • Log files
  • Web beacons and tracking pixels

2.2 Order Information

  • Contact details (name, email, phone number)
  • Billing and shipping addresses
  • Transaction records and purchase history
  • Customer service communications

Payment Security:
We do not store full credit card details. Payments are processed securely via PCI-DSS compliant providers including Tap Payments and PayPal.

2.3 Marketing Preferences

  • Email address
  • Name (optional)
  • Communication preferences
  • Engagement data

3. How We Use Your Data

3.1 Order Fulfillment

To process orders, provide support, and send transaction updates.

3.2 Fraud Prevention

To detect and prevent unauthorized activity.

3.3 Website Analytics

To improve performance and user experience.

3.4 Marketing Communications

To send promotions and personalized recommendations (only with consent). You may unsubscribe at any time.

3.5 Legal Compliance

To meet tax, accounting, and regulatory requirements.

4. Sharing Your Personal Data

4.1 Service Providers

  • E-commerce platform providers
  • Payment processors
  • Shipping couriers
  • Analytics providers
  • Email communication services
  • Customer support tools

We do not sell your personal information.

4.2 Business Transfers

Your information may transfer during mergers or acquisitions.

4.3 Legal Requirements

We may disclose information when required by law.

5. Behavioral Advertising

We may display targeted advertising using cookies and advertising networks. You can control tracking through your browser or advertising platform settings.

6. Do Not Track

Our Website currently does not respond to Do Not Track signals.

7. Your Data Protection Rights

  • Right of access
  • Right to correction
  • Right to deletion
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent

To exercise your rights, contact us at:
Email: info@eyeluxx.com
Subject: Data Protection Request

8. Data Retention

We retain personal information only as long as necessary for legal and operational purposes.

9. International Transfers

Your information may be processed outside your country with appropriate safeguards in place.

10. Minors

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

11. Security

We use encryption, secure servers, and access controls to protect your information.

12. Policy Updates

This Privacy Policy may change. Continued use of the Website indicates acceptance of updates.

13. Contact Us

Email: info@eyeluxx.com
WhatsApp: [Your country code + number]

14. Supervisory Authority

If you are located in the UK or EEA, you may contact your local data protection authority if you have concerns about our practices.

15. Final Note

Protecting your privacy is fundamental to the trust you place in Eyeluxx.com (Eyeluxx LTD). We remain committed to safeguarding your information with care and transparency.