Disclaimer & Liability Policy
Effective Date: February 03, 2025
Last Updated: February 03, 2025
1. Introduction
Welcome to Eyeluxx.com (Eyeluxx LTD), a luxury e-commerce platform operated by Eyeluxx LTD, with registered office at Suite XX, Hatton Garden, Holborn, London, UK.
This Disclaimer & Liability Policy outlines the limitations of our liability in connection with your use of our website and the purchase of our products. By accessing our website or placing an order, you acknowledge and accept the terms of this policy.
2. Website Content & Information
2.1 Good Faith Representation
All website content — including product descriptions, images, specifications, pricing, designer information, and availability — is provided in good faith for general informational purposes only.
2.2 No Guarantee of Accuracy
- Descriptions may contain errors or omissions
- Colors and finishes may vary due to screen settings
- Pricing errors may occur
- Availability is not guaranteed until confirmation
2.3 Right to Correct Errors
We reserve the right to correct inaccuracies, update information, or cancel orders placed using incorrect data. If pricing errors occur, you will be offered a refund or the option to proceed at the correct price.
3. Product Use & Liability
3.1 Use at Your Own Risk
Products must be used according to manufacturer instructions. We are not responsible for misuse, improper care, or unauthorized alterations.
3.2 Allergic Reactions & Sensitivities
Customers are responsible for reviewing ingredient lists and performing patch tests for fragrances or cosmetic products. We are not liable for allergic reactions or sensitivities.
3.3 Authenticity
All products are sourced from authorized distributors. Manufacturer warranties remain the responsibility of the original brand.
4. Third-Party Links & Services
We are not responsible for content, privacy practices, or services provided by third-party websites, payment providers, couriers, or platforms linked from our website.
5. Shipping, Delivery & Customs
- Delivery timeframes are estimates only
- Customs duties and taxes are the customer’s responsibility
- We are not liable for courier or customs delays
- Undeliverable packages may incur additional shipping charges
6. Limitation of Liability
To the fullest extent permitted by law, Eyeluxx LTD is not liable for indirect, incidental, or consequential damages arising from website use or product purchase.
Maximum Liability Cap
Our total liability shall not exceed the amount paid for the specific product or £500, whichever is lower.
Exceptions
Nothing excludes liability for death, personal injury caused by negligence, fraud, or statutory consumer rights.
7. Website Availability
We do not guarantee uninterrupted access to our website and are not liable for downtime, maintenance interruptions, cyber incidents, or technical failures.
8. User Responsibility
You are responsible for lawful use of the website, account security, and accurate information. We may suspend access for misuse or fraud.
9. Indemnification
You agree to indemnify Eyeluxx LTD against claims arising from misuse, fraud, or violation of these terms.
10. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, pandemics, or courier disruptions.
11. Governing Law
This policy is governed by the laws of England and Wales. Disputes fall under the jurisdiction of English courts, without limiting consumer statutory rights.
12. Severability
If any provision is unenforceable, the remaining provisions remain valid.
13. Changes to This Policy
We may update this policy at any time. Continued use of our website constitutes acceptance of changes.
14. Contact Information
Eyeluxx.com (Eyeluxx LTD)
Suite XX, Hatton Garden, Holborn
London, UK
Email: info@eyeluxx.com
WhatsApp: [Your country code + number]
15. Final Note
This policy defines responsibilities and legal limitations necessary to operate responsibly within e-commerce. We remain committed to transparency, trust, and delivering exceptional service.